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Dropthought gives you the power to collect customer feedback and insights in the moment, across the entire customer journey — and respond to them in a flash.

Real Insights in Real-Time

Dropthought is a real-time survey and feedback tool that gathers customer feedback across the entire customer journey, allowing you to respond to insights instantly, while tracking and analyzing trends over time.

Take the Guesswork Out of Customer Sentiments

Dropthought gathers & analyzes feedback and sentiment ratings, providing the information you need to deliver exceptional customer experiences.

Gather

Get honest customer feedback in real time via any touchpoint along the customer journey.

Analyze

Analyze data to spot trends, strengths and opportunities for improvement.

Act

Act immediately to customer feedback using any method of communication.

Capture Insights Across All Customer Touchpoints

Easily integrated with websites, mobile apps, email, tablets and kiosks, Dropthought allows you to capture feedback at every step along the customer journey – both digital and physical. Our intuitive emotional intelligence indicators let you know how your customers really feel, in the moment.

  • Event/transaction-based feedback triggers

  • Omnichannel integration

  • Advanced text analysis

  • User-friendly dashboard and reporting

Improving Customer Experiences Across Industries

Dropthought is used by organizations across industries to capture and respond to customer feedback and sentiments.

Retail
CPG
Hospitality
Education
Banking
Healthcare

Learn More About Dropthought

Visit the Dropthought website to learn more about the platform and how to get started.